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Unpinned on this customer's page:
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Customer Overview
Every customer's state at a glance. Red: at least one thing needs action. Yellow: something worth watching. Green: nothing wrong. Every colour comes from a fact you can click; nothing is scored.
Customers by state
Group by
| # | Customer | What needs action | Topic | Open for | ||
|---|---|---|---|---|---|---|
|
I'm aware of this. It stays listed, leaves the needs-action count, and clears itself when the problem goes away.
|
acknowledged |
Customers
How to read this page
Three states, no score. A customer is Needs action (red) when at least one item in the table below is true, Watch (yellow) when something is wrong but nothing needs action, OK (green) when nothing is wrong, and No data (grey) when every collector for that customer is silent, or when nothing is set up. The counts next to the state say how many items are behind it. "Worst first" sorts by needs-action items, then watch items, then how long the oldest item has been open.
Acknowledged. "I'm aware" on an item takes it out of the needs-action count and turns its tile yellow instead of red. The item stays visible, greyed, with who acknowledged it, since when and until when (7 days by default, at most 90). It clears itself when the problem goes away, and every acknowledgement is written to the audit trail. Acknowledging the matching alert on the Alerts page counts too.
Seven squares = the last seven days, each coloured by the worst state that day; the outlined square is today. Tile footer = since when the tile has had its colour, and the real date and time of its data; the line turns yellow when the data is older than expected. Never reached = enabled computers that have never answered a ping and never completed a job; shown, never red. The thresholds are set in Settings › Dashboard.
| Topic | Needs action (red) when… | Watch (yellow) when… |
|---|---|---|
Daily Status
| # | What needs action | Topic | Open for | ||
|---|---|---|---|---|---|
|
I'm aware of this. It stays listed, leaves the needs-action count, and clears itself when the problem goes away.
|
|||||
| acknowledged | |||||
Health topics
Inventory and custom tiles
counts, plus tiles you built yourself; the counts are never red on their ownOperations
Not configured for this customer:
Set up →
Unpinned tiles
titles only, for this customer — not counted in the customer's stateRecent events
Investigate · this customer →No events recorded for this customer yet.
Count any group of assets you can already filter on the Assets page, and give the count a colour rule. The tile appears on the cards and pages of the customers you choose below, next to the built-in tiles.
Shown on the tile. Keep it short: the tile is about 200 pixels wide on the overview.
Icon
Filters
The same filters as the Assets page. An asset is counted when it matches every row. Type an attribute key, or pick one from the list.
Colour rule
Watch (yellow) from matches · Needs action (red) from matches
A red custom tile counts toward the customer's "needs action" like any built-in tile, and can be acknowledged the same way.
Who sees it
Customers
The tile is shown, counted and coloured only for the ticked customers. Customers added later are not ticked automatically.
Preview
Clicking the tile opens the Assets page with exactly these filters, for that customer.
Matches per customer, right now
The counts appear here once the filter rows are complete.